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  • 1.  Bulk Delete Recordings

    Posted 11-12-2020 09:04
    Hi all!

    We need to delete recordings for a specific agent.  I have found information here - Bulk delete\export of recordings but it looks like we can only specify a time range to delete.  Does anyone know if we can specify only one agent and not all agent recordings?


    Penny Petrie
    Manager of Call Centre Operations
    Camis Inc

  • 2.  RE: Bulk Delete Recordings

    Posted 02-20-2024 10:50

    Hi Penny, Was this every answered in another thread?  I am looking for this right now with some users.

    Thank you

    Aaron Montanari
    Rochester Regional Health

  • 3.  RE: Bulk Delete Recordings

    Posted 02-21-2024 15:44

    Unfortunately not, we have had to delete them individually.

    Penny Petrie
    Camis Inc

  • 4.  RE: Bulk Delete Recordings

    Posted 02-22-2024 01:38

    Hi Penny,

    For older conversations - On top of the Interval, you can build your own conversational query to filter the conversations involving that particular agent. Post which you can run the bulk delete job.

    For newer conversations - You can add the users to a policy.

    Thanks and Regards,

    Sriram L

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