Hi Gert
The communicationID is the "id" under the "calls" section of the Conversation object:
"calls": [
{
"state": "terminated",
"id": "a65e3374-f4c8-4ca9-875f-754a83205baa","direction": "inbound",
"recording": false,
"recordingState": "none",
"muted": false,
"confined": false,
"held": false,
"segments": [
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Vaun McCarthy
NTT New Zealand Limited
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Original Message:
Sent: 03-24-2021 03:29
From: Gert Acker
Subject: Download Voice Transcripts
Thank you for replying, Robert.
I have set everthing up in our DEV ORG since we currently do not have PC3 licences productive (in DEV Org we do). Everything seems to be fine and working.
Now trying to get the transcript through the API i have the following issue:
Both conversationId and communicatinId are required.
I may have a gap in knowledge here: What is and how do I get the communicationID? I could not find anything abot communicationID.
Thanks a lot in advance
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Gert Acker
B&O Service AG
Original Message:
Sent: 02-26-2021 00:28
From: Robert Wakefield-Carl
Subject: Download Voice Transcripts
Only through the API at the moment - UI will be coming soon. For now, use
/api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl
That will get you a URL to download it from.
------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 02-24-2021 05:26
From: Gert Acker
Subject: Download Voice Transcripts
Hello,
does anyone know if and/or how it is possible to download a voice transcript?
Are these data accessible anywhere? added data to conversions-data?
So far I just find out how to access the voice transcripts in interaction details.
Thank you
#Unsure/Other
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Gert Acker
B&O Service AG
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