This is on the near-term roadmap (3 to 6 months is my guess) and will allow the voicemail to be emailed the same as a user's voicemail. This will help people on-call or weekend coverage right now. In the meantime, I suggest you have them download collaborate and have the on-call agent log into a user you have set up to receive the voicemails. They will be alerted by the app, listen to the voicemail, and can call the person back all in the app.
Let me know if you want more details.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 03-20-2020 10:24
From: Samuel Effange
Subject: Queues Voice Mail Messages behavior
Hi There
Is it possible to configure calls forwarded to a queue's voice mailbox to behave like calls forwarded in to an agents voice mailbox ? When an agent is not online, their calls will be directed to their voicemail, and these messages will remain in the voice mailbox without interrupting the agent when they come back online. However, calls forwarded to a queue's mailbox when there are no agents available on the queue, will be directed to an agent as soon as an agent comes back on queue.
Regards
#Telephony
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Samuel Effange
Nissan North America, Inc.
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