Genesys Cloud CX

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Migrate from one ORG to another ORG.

  • 1.  Migrate from one ORG to another ORG.

    Posted 4 days ago
    Community,

    Are there any tools or processes available to migrate from one ORG to another? Including call histories and recordings?

    I have looked at the CX as Code feature. We are not sure if this small ORG of about 80 people will justify the ramp up time and testing for we will need to get up to speed on CX as Code and Terraform, might be easier to just "stare and compare" and do the configs and flows in the destination Org. Not as concerned about the configs and flows.

    But how, or can you migrate the interaction data, the presence data (WFM data), and call recordings from one Org to another Org?

    Thanks. Appreciate any advice.

    Greg Beal
    #PlatformAdministration
    #SystemAdministration
    #Unsure/Other

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    Greg Beal
    CirrusLabs
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