Communicate
Add BYOC Cloud or PureCloud Voice to existing subscription
Telephony administrators can now use PureCloud Voice and BYOC Cloud together to provide the best of both Cloud telephony connection options. Use the new self-service Genesys add-ons feature to add BYOC Cloud or PureCloud Voice to the existing subscription. For more information, see Add BYOC Cloud or PureCloud Voice to your subscription.
Contact center
Bulk delete recordings in Recordings API
Developers can now change the deletion date for a set of filtered interactions through the Recordings API. This enhancement enables developers to bulk delete recordings, providing more control over the life cycle of recordings within PureCloud. For more information, see /api/v2/recording/jobs under Recording in the Developer Center.
View evaluations update
Agents and contact center quality managers can now view evaluations that are less than one month old from their inbox. Evaluations that are more than one month old are still visible in the Quality Administrator dashboard, Quality Evaluator dashboard, and My Performance views. For more information, see View evaluations from the inbox.
#ArchitectureandDesign#DigitalChannels#Implementation#Integrations#Unsure/Other------------------------------
Cole Callahan
Genesys - Employees
Online Community Coordinator
------------------------------