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  • 1.  Architect Loop Function Assistance

    Posted 02-25-2020 23:12

    Hi guys, 

    I think this will be a basic question for anyone well-skilled in Architect, but I'm struggling to get a loop function working like I want it to. 

    Ideally I want this flow to present a number of options, and if none is selected, to loop back to the options and go through them again (as per the red line on the image) to save having to set them all up a second time in the flow.

    However, the loop I've put in place seems to simply drop down to the final Disconnect, without looping back at all. I can't seem to find any details instructions on the use of this feature on the Resource Centre or in the documentation for the Advanced Architect Course.

    I'd also love some guidance on what is meant to be entered in the 'Current Index Data Name' field for the Loop task. 

    Thanks! 

    #Routing(ACD/IVR)

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    Katie Brassell
    Compassion Australia
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  • 2.  RE: Architect Loop Function Assistance

    Posted 02-26-2020 03:52
    Hi Katie,

    I've tried to download the picture but the quality is not good. How many times do you want to repeat the actions in this loop?

    The Current Index Data Name is a label for the variable that will keep your current loop count.

    https://help.mypurecloud.com/articles/loop-action/



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    Paulo Mesquita
    Spark NZ Trading
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  • 3.  RE: Architect Loop Function Assistance

    Posted 02-26-2020 09:59
    Hi Katie,

       Here is an example of the loop function


    Here is the Loop statement

    Set the Loop count to the number of time you want it loop.


    Hope this helps

    Todd


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    Todd Smith
    Envision Pharmaceutical Services, LLC
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  • 4.  RE: Architect Loop Function Assistance

    Posted 02-26-2020 20:19
    Fantastic! Thank you Todd - I have things working nicely now :)

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    Katie Brassell
    Compassion Australia
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