I'm looking for a way to identify calls that were transferred from one flow to another. Specifically, in the routing of a given flow (let's say Flow A), I want to identify those calls that were transferred there by another flow (Flow B) to distinguish them from calls that arrived directly in that flow. The specific use case is that calls that arrive directly in Flow A need to hear a set of phrases whereas calls transferred to Flow A from Flow B do not, so I want to control the routing based on whether or not they were transferred. Like this:
Call comes directly into Flow A: Play Audio; Jump to Reusable Task 1, etc
Call comes into Flow B and is transferred to Flow A: Jump to Reusable Task 1, etc
Ultimately all calls to Flow A should be treated the same/go through the same tasks, etc, before routing to queue. I would strongly prefer to keep all calls in Flow A, rather than inserting those tasks directly into Flow B or creating a separate flow for the transferred calls with only those tasks. Is there a way to accomplish this?
Thanks
#ArchitectureandDesign#Routing(ACD/IVR)------------------------------
Emily Kammerer
Ascendium Education Solutions, Inc.
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