Genesys Cloud CX

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  • 1.  Export organizations within genesys cloud

    Posted 02-01-2021 10:00

    Hi there

    I'm wondering if there any chance to export the bulk of all the organizations created by a customer on their genesys cloud org.
    this customer created a huge amount of them and i need to list them for a future integration but seems an endless list. 

    I already ask this question on the dev forums but maybe some of you already have this knowledge.

    thanks and kindest regards


    #ArchitectureandDesign
    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #Unsure/Other

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    Mariano Martinez
    Interaxa S.A.
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  • 2.  RE: Export organizations within genesys cloud

    Posted 01-27-2022 21:43

    @Mariano Martinez

    Did you find the answer to your posted question ?​



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    Vincent Sabolboro
    ATB Financial
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  • 3.  RE: Export organizations within genesys cloud

    Posted 01-28-2022 08:29
    nope

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    Mariano Martinez
    Interaxa S.A.
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  • 4.  RE: Export organizations within genesys cloud

    Posted 01-28-2022 12:05
    Noted and thank you for the reply

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    Vincent Sabolboro
    ATB Financial
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  • 5.  RE: Export organizations within genesys cloud

    Posted 01-29-2022 16:36
    Hey  @Mariano Martinez

    I think you can try to export objects (external orgs) with that request- you can use that as a Data Action

    {
    "requestUrlTemplate": "/api/v2/externalcontacts/organizations?expand=externalDataSources&pageNumber=1&pageSize=25",
    "requestType": "GET",
    "headers": {},
    "requestTemplate": "${input.rawRequest}"
    }

    As output you'll receive JSON with org configuration

    Please let me know if this helped you, if not we'll think about next steps :)




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    Dawid Kacprzak
    Cludo Sp. z o.o.
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  • 6.  RE: Export organizations within genesys cloud

    GENESYS
    Posted 01-31-2022 07:18
    I highly recommend the Command Line Interface (https://developer.genesys.cloud/api/rest/command-line-interface/) for various ad-hoc administration tasks such as this. With the command line interface this is just
    gc externalcontacts organizations search

    Where gc is the exe of the installed CLI.

    Regards,
    Don

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    Donald Huovinen
    Genesys - Employees
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  • 7.  RE: Export organizations within genesys cloud

    Posted 02-01-2022 09:22
    Hi Mariano -

    You could certainly use the CLI to pull this information back.  You could also use the API and run a very simple GET to retrieve the information.  If you just need this for one org though, I personally think the quickest/easiest way to get this info would be to use the API Explorer.

    GET  /api/v2/externalcontacts/organizations should get you what you need.  And more information on that API call can be found here.

    Thanks,
    Trent.

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    Trent Vance
    Avtex Solutions, LLC
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