Genesys Cloud CX

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  • 1.  Genesys Cloud and SAP C4C Integration

    Posted 11-26-2021 04:29

    Hi all, 

    I am looking for an integration solution to integrate Genesys Cloud and SAP C4C. I came across The Smart Connector for SAP but it comes with a price.

    Are there any other ways to integrate Genesys Cloud and SAP C4C so to allow having Genesys Cloud embedded inside SAP C4C?

    Please share suggestions and links.



    Consnet Pty Ltd

  • 2.  RE: Genesys Cloud and SAP C4C Integration

    Posted 12-03-2021 17:31
    If you are looking for automation/self-service through data actions, you can do that without the client.  You can use Genesys Cloud for Chrome as a floating toolbar alongside SAP and allow click-to-call by selecting then right-mouse and Make call.  As for screen pop, the old SAP was a pain with a SOAP call to the server with the SAP user id and have it pop a record.  I believe this is easier with C4C by calling a localhost port with ANI=NxxNxxXXXX.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect