Genesys Cloud CX

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  • 1.  Genesys Cloud and SAP C4C Integration

    Posted 11-26-2021 04:29

    Hi all, 

    I am looking for an integration solution to integrate Genesys Cloud and SAP C4C. I came across The Smart Connector for SAP but it comes with a price.

    Are there any other ways to integrate Genesys Cloud and SAP C4C so to allow having Genesys Cloud embedded inside SAP C4C?

    Please share suggestions and links.

    Regards;
    Sizo


    #Integrations

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    Sizo
    Consnet Pty Ltd
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  • 2.  RE: Genesys Cloud and SAP C4C Integration

    Posted 12-03-2021 17:31
    If you are looking for automation/self-service through data actions, you can do that without the client.  You can use Genesys Cloud for Chrome as a floating toolbar alongside SAP and allow click-to-call by selecting then right-mouse and Make call.  As for screen pop, the old SAP was a pain with a SOAP call to the server with the SAP user id and have it pop a record.  I believe this is easier with C4C by calling a localhost port with ANI=NxxNxxXXXX.  https://blogs.sap.com/2020/07/29/configuring-cti-screen-pops-to-pass-to-the-cti-adapter/

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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