Genesys Cloud CX

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  • 1.  Sub status on dashboard

    Posted 04-17-2020 14:24
    Does anyone know a way to show the agent's sub status on the dashboard?  We use those pretty heavily and would like to be able to view their current sub status.
    #Reporting/Analytics


  • 2.  RE: Sub status on dashboard

    Posted 04-19-2020 19:08
    Good catch.  Hopefully @Darlene Oordt​ will see this and get it looked at.  It looks like it only pulls the WFM mapped status values.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Sub status on dashboard

    GENESYS
    Posted 04-19-2020 19:12
    Are you asking about showing the substatus on the Agent Widgets?   If so, it's on the list of items to add...

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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  • 4.  RE: Sub status on dashboard

    NEW MEMBER
    Posted 09-30-2022 14:52
    Do you have an estimate on when this will be available ?
    Thank you.

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    Stephanie Bowden
    IDEXX Laboratories, Inc.
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