Hi,
Recently, I "Bulk Import" a list of people to my Org, and then I had to delete that list of people because I needed to update some of their information.
After I deleted it and tried to upload an updated list of the same people's information(name and phone numbers...).
Then I had an unknown error in creating person. Please refer to the below.
So, I restored all the deleted users to active state and did Bulk Import with "Update existing people" box checked.
And this time I can upload the updated list of people without any problem.
My question is, even though I deleted people, why do that deleted people still exist in the Pure Cloud?
And how long does that deleted people's information exist?
I spent a lot of time to figure out to solve this issue because I did not know even though I deleted people, that people's information still exists in PureCloud preventing in creating the same people's information in PureCloud.
I will appreciate your answer regarding this!
Regards,
Monica
#PlatformAdministration------------------------------
Monica Hong
Ubicus
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