A place to ask questions, connect with others, and stay in the know
@Robert Wakefield-Carl on this requirement to play a message for outbound calls automatically, Is there any enhancement available to play the scripts automatically when agents make outbound calls or return call-back calls?
or still, does the agent have to transfer the call to secure flow manually?
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.