I am aware that Fax's as an interaction to a queue is down the road, although I have been able to create a scenario where a fax is received, it generates an email to the Genesys User with the Fax attached. I created a rule in Outlook to forward the email back to GC as an email to a email queue. This works fine, a bit ugly but it works until Genesys implements Fax as a Queue.
My question however is. If I have a DID to accept faxes, can that DID accept numerous simultaneous faxes. eg. Multiple faxes come into DID xxx-xxx-xxxx all at once. Will the first fax coming in be received but the others will receive busy or be rejected? Thanks.
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Martin Bunting
i3Vision Technologies Inc.
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