Hi,
we have a contact center with Line Recording enabled and Consent Required activated, because we don't want to record the IVR, so we want to trigger the start of the recording in Architect with Enable Participant Recording after IVR menu.
However, in this way we record the in-queue music too, and this is not the behaviour that the customer wants because in case there is a long wait the recording would have some minutes of music before the actual conversation between agent and customer.
Is there a way to record only conversation between agent and customer (no IVR, no in queue music)?
Thanks
Regards
Giovanni
#QualityManagement#SIP/VolP#Telephony------------------------------
Giovanni Laino
Lutech S.p.A.
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