For those who have BYOC-Premises (or a hybrid organization...main point being that you have premises-based edges) you can use a device such as the SNOM PA1:
https://www.snomamericas.com/pd/broadcasting/public-address-system/
It gets set up as a Generic SIP Phone.
That is not an option with Genesys Cloud Voice/BYOC-Cloud, but should work well with BYOC-Premises.
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George Ganahl GCP (Genesys Cloud), ICCE
Principal PS Consultant
Genesys
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Original Message:
Sent: 09-27-2022 19:15
From: George Ganahl
Subject: Old School Paging for collaborate users
My main question - is it BYOC-Premises (edges on prem) or BYOC-Cloud/Genesys Cloud Voice?
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George Ganahl GCP (Genesys Cloud), ICCE
Principal PS Consultant
Genesys
Original Message:
Sent: 09-27-2022 13:44
From: Martin Bunting
Subject: Old School Paging for collaborate users
It has been a couple of years since this request but wondering if someone has come up with the ability to page a group of users. This will most likely work in hand with call park. Our customer is looking to either page across a group of Polycom phones or the ability to integrate to a 3rd party PA system.
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Martin Bunting
i3Vision Technologies Inc.
Original Message:
Sent: 05-05-2020 09:57
From: George Ganahl
Subject: Old School Paging for collaborate users
So, basically, the PureConnect "Zone Paging" feature.
Nothing like that in Genesys Cloud, no. I see you added an Idea for it, which would have been my next suggestion.
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 05-05-2020 08:02
From: Greg Barrett
Subject: Old School Paging for collaborate users
The want to broadcast to all phones on the system. They are all using polycom desk phones.
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Greg Barrett
Outdoor Network, LLC
Original Message:
Sent: 05-04-2020 18:30
From: George Ganahl
Subject: Old School Paging for collaborate users
When you say "page", do you really mean play a page to an overhead paging system (old school)?
Or do like PureConnect and have a bunch of phones go off-hook and speak to them from another phone?
Or just type a message and have it show up in the Client UI (also like PureConnect)?
Or just show up on a dashboard (like the Brightmetrics app from AppFoundry can do)?
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 05-01-2020 14:25
From: Greg Barrett
Subject: Old School Paging for collaborate users
We have non ACD collaborate users that need the ability to page announcements withing their group. I didn't anyway to implement this in the doc.
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Greg Barrett
Outdoor Network, LLC
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