Hi Warren,
Sorry just seeing this now.
No nothing as of yet, although not an urgent query anymore.
Thanks
Daniel
------------------------------
Daniel
------------------------------
Original Message:
Sent: 12-21-2021 07:17
From: Warren Beddie
Subject: Remote Interaction Disconnection Reporting
Hi Daniel,
Have you found your answer on this query.
Kind Regards
------------------------------
Warren Beddie
Noralogix PTY (Ltd)
warren@noralogix.com
Original Message:
Sent: 10-26-2021 05:54
From: Daniel Mooney
Subject: Remote Interaction Disconnection Reporting
Hi All,
One of our stakeholders has enquired whether there is a capability in Genesys to provide reporting on how many interactions are being disconnected remotely, e.g where agents step away from their desk or log out of Genesys prior to wrapping up an interaction & it needs to be disconnected by another user.
Thanks
Daniel
#Reporting/Analytics
------------------------------
Daniel
------------------------------