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Installing Genesys Cloud for Windows and best practices for install and updates

  • 1.  Installing Genesys Cloud for Windows and best practices for install and updates

    Posted 01-12-2022 14:32
    We have a Genesys cloud web based system. We currently have the Genesys Cloud windows client installed on the PCs along with the Visualware BCS software so our users can run updates on their machines. We would like to remove the BCS visualware software and only have the updates done by admins.
    I am trying to find the best way to update Genesys cloud on our Windows pcs easily by either a startup script or group policy but I know that there is an XML site that we can use to let us know when a new update is available so I'm not sure how to integrate that into a method to update our windows users. Can anyone send over any ideas for this. Seems to be an easy problem to resolve but I'm having a time trying to find an easy method. Thanks!
    #Implementation
    #Security

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    Frank Ferrer
    Canopy Credit Union
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  • 2.  RE: Installing Genesys Cloud for Windows and best practices for install and updates

    Posted 01-18-2022 00:11
    Here are the locations:

    Windows

    https://apps.mypurecloud.com/directory-windows/appcast.xml

    Mac

    https://apps.mypurecloud.com/directory-mac/appcast.xml

    https://help.mypurecloud.com/articles/deploy-the-desktop-app-admin/



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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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