Genesys Cloud CX

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  • 1.  Wrap Up Codes API

    Posted 11-22-2021 12:27

    I have got two use cases for which I am trying to get the information from the API. However, I have not been able to find the appropriate API or write the ApI call.

    1. for certain queues I would like to know which wrap up codes have been set and how much for an interval of one week.

    2. for certain users, I would like to see which wrap up code they have set for an interval of one week.

    I am grateful for any help.



  • 2.  RE: Wrap Up Codes API

    Posted 12-21-2021 06:57
    Hi Regina,
    We have both of these in our custom reporting application we do for clients and partners. We use very little of Genesys Cloud standard APIs and focus more on personalized APIs with real time event data. Happy to show you.
    Kind Regards

    Warren Beddie
    Noralogix PTY (Ltd)