Great if you have internal resources that can do that for you, unfortunately my team doesn't have the skill - and the team that does handle all the API data loads into our datalake aren't too interested in user management as much as sales.
I know how to run APIs - just not what to do with the output.
I just wish I could download ALL data via CSV and then I could do whatever I needed to do for analysis.
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Brenda Wynne
Alcon Vision LLC
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Original Message:
Sent: 10-22-2021 10:00
From: Warren Beddie
Subject: Is there a way to list all agents belonging to a queue or Division?
Hi Nathan,
If that is the manual way it seems a very long process, much easier using the Genesys Cloud APIs and some additional development
Kind Regards
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Warren Beddie
Noralogix PTY (Ltd)
warren@noralogix.com
Original Message:
Sent: 10-22-2021 08:28
From: Nathan Smith
Subject: Is there a way to list all agents belonging to a queue or Division?
There is not a way to export them right now. I copy and then paste them into an Excel and then reformat it.
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Nathan Smith
ConvergeOne, Inc.
ndsmith@convergeone.com
Original Message:
Sent: 10-21-2021 15:19
From: Warren Beddie
Subject: Is there a way to list all agents belonging to a queue or Division?
Hi,
Small custom development yes. Standard features not focused on this so not sure.
Kind Regards
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Warren Beddie
Noralogix PTY (Ltd)
warren@noralogix.com
Original Message:
Sent: 10-20-2021 12:41
From: Jean Lam
Subject: Is there a way to list all agents belonging to a queue or Division?
I'm looking for a way to list and then export to an Excel file all the agents within a queue and produce another list of agents within a Division.
#SystemAdministration
#Unsure/Other
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Jean Lam
Individual Only Contact Account
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