Genesys Cloud CX (formerly PureCloud)

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Skilling Metrix Export

  • 1.  Skilling Metrix Export

    NEW MEMBER
    Posted 8 days ago
    Hi - Work with 400+ users and looking for a way to export in excel the ACD Skills assigned to each user.  This would help us with maintenance and providing recommendations for cross skilling to the business unit.
    #Telephony

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    Christie Gage
    Nationwide Mutual Insurance Company
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  • 2.  RE: Skilling Metrix Export

    Posted 7 days ago
    My suggestion is to use the Genesys CLI to export users with GC users list and the use JQ to query for username and skills the use a JQ pipe to export to a CSV file.  This is a single line request to GC.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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