Genesys Cloud CX (formerly PureCloud)

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Skilling Metrix Export

  • 1.  Skilling Metrix Export

    Posted 8 days ago
    Hi - Work with 400+ users and looking for a way to export in excel the ACD Skills assigned to each user.  This would help us with maintenance and providing recommendations for cross skilling to the business unit.

    Christie Gage
    Nationwide Mutual Insurance Company

  • 2.  RE: Skilling Metrix Export

    Posted 7 days ago
    My suggestion is to use the Genesys CLI to export users with GC users list and the use JQ to query for username and skills the use a JQ pipe to export to a CSV file.  This is a single line request to GC.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect