Genesys Cloud CX

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  • 1.  Roles/permissions

    Posted 05-04-2022 06:36
    Hi All,

    I want to give roles/permission to add only external contacts within an Genesys cloud organisation.
    Which one should i use without giving them admin access?
    #Ask Me Anything (AMA)


  • 2.  RE: Roles/permissions

    Posted 05-05-2022 00:11
    The following permission should work.

    External Contacts  Contact  Add

    Jeff Gaedke
    Goldman Sachs

  • 3.  RE: Roles/permissions

    Posted 05-07-2022 03:41

    Hello Rohit,

    I think with employee roles your requirment need to be done. Please check and confirm

    vinayak Vagal
    SmartConnect Technologies Pvt. Ltd