Genesys Cloud CX

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  • 1.  Routing IVR/Wave File

    NEW MEMBER
    Posted 11-30-2021 11:19
    Looking to finding a way of not having to publish the IVR when updating a wave file.
    #ArchitectureandDesign

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    David Harring
    SimpliSafe, Inc.
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  • 2.  RE: Routing IVR/Wave File

    Posted 11-30-2021 12:13
    You can always try TTS or I believe if you use the Find Prompt feature, that does not require a republish when the prompt is changed.  Maybe @George Ganahl or others can correct me if this is not the case.​

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Routing IVR/Wave File

    Posted 11-30-2021 12:38
    Correct - Find user prompt is the way to go.  That doesn't require a republish...but it is not instant.  There is a cache involved so it can take a few minutes to actually update and play in your test calls.

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    Vaun McCarthy
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