Hi
@Martin Bunting and
@Robert Wakefield-Carl - I wanted to chime in here because this feature idea is moderately voted on the Product Ideas portal (https://genesyscloud.ideas.aha.io/ideas/PCV-I-62) and something we've started early discussions on. I was not aware of this approach, and I just tested it myself and agree it does work to some degree. However, a few things I found which should be noted:
1 (main issue) - user's VM pins do not seem to be enforced with this approach. That may be a bug, or due to some other underlying reason. But it is potentially a security issue so at this time I would NOT recommend this approach.
2 - users must have an extension - I've not found a way to get into the voicemail box on just DID alone. Maybe there is a way that I haven't found yet though.
I could see this becoming the 'officially' supported route, if we fix the VM pin issue (and do a better job letting users know to set the VM pin initially on account creation or onboarding) and allow dialing DIDs directly (vs just extensions).
Let me know any feedback please! Thanks as always for your creative approaches to solving problems :)
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trey buck
Genesys - Employees
Senior Product Manager
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Original Message:
Sent: 03-02-2021 01:29
From: Martin Bunting
Subject: Remote access to Voicemail
I saw this from an earlier post and someone mentioned that it wasn't working. I inserted "sip:*86@127.0.0.1;user=voicemailboxext" into a call flow, transfer to number and it works great. Thanks.
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Martin Bunting
i3Vision Technologies Inc.
Original Message:
Sent: 03-02-2021 00:44
From: Robert Wakefield-Carl
Subject: Remote access to Voicemail
If you create a flow or a transfer off a menu with "sip:*86@127.0.0.1;user=voicemailboxext", you should get the messaging like *86 and user will have to enter mailbox and password.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 03-01-2021 16:51
From: Martin Bunting
Subject: Remote access to Voicemail
Has anyone come up with a solution to access voicemails remotely. Over the phone. The IoS and Android apps work and you can get a Email with a WAV attachment but our customer wants the ability to access their VM's over the phone remotely. Thanks.
#Telephony
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Martin Bunting
i3Vision Technologies Inc.
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