A place to ask questions, connect with others, and stay in the know
I´ve just tested this and it did showed me all phone numbers, Inbound and Outbound. Maybe there is a need to check the Org configurations.Anyways, as you can see once you press the Reports tab, we are retiring Reports soon and will be migrated to Workspaces:
Actually, Queues can´t be created by now according to this article.Even though not every report is 100% matching in Workspaces, but I would encourage my customers to start using it as it will be the future of GC reporting.Br,
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.