A place to ask questions, connect with others, and stay in the know
Hi Matt, some questions for the upcoming Q&A Show around WebRTC.About the Opus codec and bandwidth usage. This is a variable bitrate codec. In theory it could use anywhere between 6 kbit/s and 510 kbit/s.
Hi MattI am looking for any reference or case studies where WebRTC with Edge Chromium browser & Genesys Desktop App is being used in Proxy environment.Is there any documentation or reference which says that WebRTC works in Proxy environment ?We are trying to use WebRTC along with Proxy PAC & Proxy but we were not able to use it. The WebRTC says that it can not reach to Edge servers.On the troubleshooting what we understood is that WebRTC is not understanding the Proxy PAC settings. It is not referring to Proxy PAC & trying to reach the Genesys URLs directly. Because of this the tests are failing.Any help or information regarding this will be useful & helpful.Do any of Genesys customers have used WebRTC with Proxy ?
Any one if you have any inputs or details regarding the above could you please share it ?
I am urgently looking for the answers to the above queries.
Thanks for your revert.
1 more clarification. It is same for both Web App & the Desktop App for WebRTC.If I use Desktop App for WebRTC will it work with Proxy PAC or is it same like Web App for WebRTC.Does Desktop App has any settings or configurations where I can define the Proxy settings ?
I tried to find the details in resource center but no information available.
Also is there any plan in future roadmap to have WebRTC work in Proxy environment.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.