Thanks again for organising this, and for taking time on your vacation
@Matt LawsonThanks also to Alan for his time.
In the part two session, can we please have Alan screenshare some of the troubleshooting tools - specifically using things like webrtc-internals, WireShark etc so that we know where to look and confirm ICE candidates and confirm whether or not the session has fallen back to using TURN?
It's also my understanding that in the case of a failure to reach STUN services, WebRTC client and Edge will have already exchanged host IP addresses and will try to use those IPs for media. Can we please confirm this?
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Vaun McCarthy
NTT New Zealand Limited
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Original Message:
Sent: 04-15-2021 11:06
From: Matt Lawson
Subject: WebRTC Episode of the Q&A Show
Hey Everyone,
Last month we had a community member write in to the Q&A Show to ask for an episode dedicated to the WebRTC call setup/stream/tear down process. We are going to be recording on this topic next week. Do you have any questions about this topic for our experts?
We'll be talking about the following specifically and would love to hear any other questions you are curious about:
Can I please make a suggestion for a future community cast/show to have one of the telephony team walk through the WebRTC call setup/stream/tear down process and to touch on the specific ports/protocols/destinations used at each step including the STUN stuff for both on premise and Cloud Edges?
Drop your questions or ideas below and we'll try to get you some answers ASAP!
Cheers,
Matt
#PureCloudQAEpisode
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Matt Lawson
Genesys - Employees
Genesys Community Manager
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