Genesys Cloud CX

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  • 1.  visual changes to agent view

    Posted 05-12-2022 17:09
    Just wondering if was announced somewhere that the agent view would change, just cosmetic like the cog looks more like a sunburst now and handset use to have a check now it doesn't. The dialpad was dots now little squares.
    #Telephony

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    Kathy Weston
    Kodak
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  • 2.  RE: visual changes to agent view

    Posted 24 days ago
    Hi Kathy,

    I've seen some info on this thread:

    https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=7b787a89-3ae0-4cee-9873-ff87753777f2&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4