Genesys Cloud CX

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  • 1.  API to know who has modified the object

    GCAP Member
    Posted 12-09-2021 04:30
    Dear Experts ,

    I am not able to find any API to use to find modified by whole , if agent created who has created , if agent is deleted who has deleted  and for the same for queue , group and etc.

    and i believe its most common requirement for a administration

    Noufal Ibrahim
    Saudi Manpower Solutions Co.

  • 2.  RE: API to know who has modified the object

    Posted 12-09-2021 10:27
    There is an audit trail in Genesys Cloud you access with the little blue box in the lower right:  About the audit log viewer - Genesys Cloud Resource Center (

    If you want to use the API, it is under Audits (  You would use the to get the information.  Easier just to use the UI.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect