Genesys Cloud CX

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  • 1.  API to know who has modified the object

    GCAP Member
    Posted 12-09-2021 04:30
    Dear Experts ,

    I am not able to find any API to use to find modified by whole , if agent created who has created , if agent is deleted who has deleted  and for the same for queue , group and etc.

    and i believe its most common requirement for a administration
    #PlatformAdministration

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    Noufal Ibrahim
    Saudi Manpower Solutions Co.
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  • 2.  RE: API to know who has modified the object

    Posted 12-09-2021 10:27
    There is an audit trail in Genesys Cloud you access with the little blue box in the lower right:  About the audit log viewer - Genesys Cloud Resource Center (mypurecloud.com)

    If you want to use the API, it is under Audits (genesys.cloud).  You would use the https://developer.genesys.cloud/api/rest/v2/audit/#post-api-v2-audits-query to get the information.  Easier just to use the UI.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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