Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  Dialogflow - Custom playload is not working with Purecloud Web messenger

    NEW MEMBER
    Posted 11 days ago
    Edited by Fnu Ganesh 11 days ago
    Hi,
    We have implemented the web messenger and integrated with Dialogflow ES. We trying to use below custom playload to show hyperlink as title bubble but it is not working. Can anyone tried this and how it works?

    {
       "richContent": [
       [
      {
        "actionLink": "https://example.com",
        "title": "Info item title",
        "type": "info"
      }
     ]
    ]
    }

    #DigitalChannels
    #Integrations
    #Apps
    #Architect
    ------------------------------
    Thanks
    Ganesh

    ------------------------------
    ​​​


  • 2.  RE: Dialogflow - Custom playload is not working with Purecloud Web messenger

    GENESYS
    Posted 11 days ago
    Hi Ganesh - the way you describe it seems like a subset of Rich Cards, which are now available as Beta: https://help.mypurecloud.com/articles/work-with-cards-in-bot-conversations/
    If you're interested to join Beta, please reach out.
    In future we have plans to support rich formatting (including hyperlinks), see this Idea (now in progress): https://genesyscloud.ideas.aha.io/ideas/DIG-I-120

    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------



  • 3.  RE: Dialogflow - Custom playload is not working with Purecloud Web messenger

    NEW MEMBER
    Posted 4 days ago
    Hi Angelo - Thank you for the response. When this will be available for web messenger?

    ------------------------------
    Fnu Ganesh
    M&T Bank
    ------------------------------



  • 4.  RE: Dialogflow - Custom playload is not working with Purecloud Web messenger

    GENESYS
    Posted 4 days ago
    Both Cards and Rich Formatting are in progress, would expect availability in the summer timeframe if all goes well (subject to change).

    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------