Hi! We just released support for Markdown in our native Web Messenger,
see this idea.
The corresponding documentation can be found from our master
About Web Messaging page or directly here:
https://help.mypurecloud.com/articles/markdown-syntax-for-rich-text-in-messenger/ (article includes all supported syntax on Web Messenger side). Note that Agent and Supervisor UIs do not support that syntax yet (it's planned for future release).
------------------------------
Angelo Cicchitto
Genesys - Employees
------------------------------
Original Message:
Sent: 06-22-2022 11:08
From: Fnu Ganesh
Subject: Dialogflow - Custom playload is not working with Purecloud Web messenger
Hi @Angelo Cicchitto, I could see that the idea is completed and available for customer. Can you please show how to use this for hyperlink to show as Vanity URL instead of using entire hyperlink.
------------------------------
Fnu Ganesh
M&T Bank
Original Message:
Sent: 05-12-2022 16:21
From: Angelo Cicchitto
Subject: Dialogflow - Custom playload is not working with Purecloud Web messenger
Both Cards and Rich Formatting are in progress, would expect availability in the summer timeframe if all goes well (subject to change).
------------------------------
Angelo Cicchitto
Genesys - Employees
Original Message:
Sent: 05-12-2022 10:59
From: Fnu Ganesh
Subject: Dialogflow - Custom playload is not working with Purecloud Web messenger
Hi Angelo - Thank you for the response. When this will be available for web messenger?
------------------------------
Fnu Ganesh
M&T Bank
Original Message:
Sent: 05-05-2022 11:57
From: Angelo Cicchitto
Subject: Dialogflow - Custom playload is not working with Purecloud Web messenger
Hi Ganesh - the way you describe it seems like a subset of Rich Cards, which are now available as Beta: https://help.mypurecloud.com/articles/work-with-cards-in-bot-conversations/
If you're interested to join Beta, please reach out.
In future we have plans to support rich formatting (including hyperlinks), see this Idea (now in progress): https://genesyscloud.ideas.aha.io/ideas/DIG-I-120
------------------------------
Angelo Cicchitto
Genesys - Employees
Original Message:
Sent: 05-05-2022 10:54
From: Fnu Ganesh
Subject: Dialogflow - Custom playload is not working with Purecloud Web messenger
Hi,
We have implemented the web messenger and integrated with Dialogflow ES. We trying to use below custom playload to show hyperlink as title bubble but it is not working. Can anyone tried this and how it works?
{
"richContent": [
[
{
"actionLink": "https://example.com",
"title": "Info item title",
"type": "info"
}
]
]
}
#DigitalChannels
#Integrations
#Apps
#Architect
------------------------------
Thanks
Ganesh
------------------------------