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Are you opening a support ticket for each issue?
I've always held a weekly ticket review meeting with Genesys to understand where each ticket is in resolution status. This drives Genesys to doing research on similar previous or concurrent issues with other customers. If you have too many open tickets and if there are any very old, then it is time to escalate within Genesys for resolution. It's not unusual for those of us in the communities to swap spreadsheets of open tickets to look for similarities.
I'll message you when you accept my contact request.
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