If you switch to Power, it will wait for an agent to be available before dialing and it will allow call analysis rules. There is not an idea exactly like this, but this one is close:
https://genesyscloud.ideas.aha.io/ideas/OTB-I-276. If not exactly what you want, create your own idea there. Yes, it would be useful to have call response sets for Preview mode so you can run rules after they finish.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 01-25-2022 10:44
From: Clayton Curtis
Subject: Voicemail detection in preview dialing
In predictive mode, I noticed in conversation detail there is
"dispositionAnalyzer": "speech.person",
"dispositionName": "disposition.classification.callable.person",
or
"dispositionAnalyzer": "tone.machine",
"dispositionName": "disposition.classification.callable.machine",
Thinking not, but any automated way to see if vmail detected in preview mode. We are trying to make sure agents select right wrapup code.
thanks in advance.
#Outbound
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Clayton Curtis
Enova Online Services, Inc.
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