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To force the desktop app client to run as a WebRTC Media Helper, make the following registry/preference value changes.
In the registry key HKEY_CURRENT_USER\Software\Interactive Intelligence\Purecloud\Directory, add a new DWORD value called "RunAsMediaHelper", and set to 1 to make active.
In the preferences file ~/Library/Preferences/com.inin.purecloud.directory.plist, add a new Boolean value called "runAsMediaHelper ", and set to true to make active.
For more information, see About WebRTC Media Helper.
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