Hi, 

I'm a very new PureCloud/Genesys Cloud admin, and I'm looking for advice on how I should set up sending a canned SMS.

It will be part of an Attendant.
"For hours and directions, press 1"
It would first present this information via audio, followed by "if you would like this info texted to you, press 1.
From here we would collect the ANI, and present it audibly to the caller.
"We will text the information to xxx-xxx-xxxx, if this is correct press 1., to enter a  different number press 2."
If they pressed 1, we would then proceed to SMS the canned message to the captured ANI.

We have a callback option in place today so I think I can copy steps that capture the caller ID.
I'm not sure where to begin to look for how to create and send the canned SMS.

Any recommendations would be very much appreciated.

Thank you,
Carson

#ArchitectureandDesign

------------------------------
Carson Weaver
The RealReal Inc
------------------------------

Agentless SMS was released last week.   With it, you can use a data action to send the SMS from Architect.   Check it out here:  
https://help.mypurecloud.com/articles/agentless-sms-notifications/

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 01-28-2020 23:46
From: Carson Weaver
Subject: Sending Canned SMS in Architect

Hi,

I'm a very new PureCloud/Genesys Cloud admin, and I'm looking for advice on how I should set up sending a canned SMS.

It will be part of an Attendant.
"For hours and directions, press 1"
It would first present this information via audio, followed by "if you would like this info texted to you, press 1.
From here we would collect the ANI, and present it audibly to the caller.
"We will text the information to xxx-xxx-xxxx, if this is correct press 1., to enter a  different number press 2."
If they pressed 1, we would then proceed to SMS the canned message to the captured ANI.

We have a callback option in place today so I think I can copy steps that capture the caller ID.
I'm not sure where to begin to look for how to create and send the canned SMS.

Any recommendations would be very much appreciated.

Thank you,
Carson

#ArchitectureandDesign

------------------------------
Carson Weaver
The RealReal Inc
------------------------------

Original Message------

Agentless SMS was released last week.   With it, you can use a data action to send the SMS from Architect.   Check it out here:  
https://help.mypurecloud.com/articles/agentless-sms-notifications/

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Hi Carson,

Great question! Our friend @Becky Powell shares her thoughts on your question in the most recent episode of the Genesys Cloud Community Q&A Show. Check it out here!​

I hope this is helpful to you! :)

------------------------------
Cole Callahan
Genesys - Employees
Online Community Coordinator
------------------------------

Original Message:
Sent: 01-28-2020 23:46
From: Carson Weaver
Subject: Sending Canned SMS in Architect

Hi,

I'm a very new PureCloud/Genesys Cloud admin, and I'm looking for advice on how I should set up sending a canned SMS.

It will be part of an Attendant.
"For hours and directions, press 1"
It would first present this information via audio, followed by "if you would like this info texted to you, press 1.
From here we would collect the ANI, and present it audibly to the caller.
"We will text the information to xxx-xxx-xxxx, if this is correct press 1., to enter a  different number press 2."
If they pressed 1, we would then proceed to SMS the canned message to the captured ANI.

We have a callback option in place today so I think I can copy steps that capture the caller ID.
I'm not sure where to begin to look for how to create and send the canned SMS.

Any recommendations would be very much appreciated.

Thank you,
Carson

#ArchitectureandDesign

------------------------------
Carson Weaver
The RealReal Inc
------------------------------

Original Message------

Hi Carson,

Great question! Our friend @Becky Powell shares her thoughts on your question in the most recent episode of the Genesys Cloud Community Q&A Show. Check it out here!​

I hope this is helpful to you! :)

------------------------------
Cole Callahan
Genesys - Employees
Online Community Coordinator
------------------------------