We have recently deployed Salesforce Lightning for a a test group and we are seeing a number of issues within the PureCloud. Close to 100% of interactions are displaying the following error message: "Failed to Save An Interaction Log" This issue only persists in Lightning and can be resolved by reverting back to Salesforce Classic. I have read over the Salesforce Lightning article: Salesforce Lightning Experience - PureCloud Resource Center The article mentions that "agents must have write access to fields that are used in Activity Field Mapping". I have granted this permission to all the activity fields although the issue still occurs.
We tried this,still no luck
:
https://help.mypurecloud.com/articles/failed-to-save-interaction-log/#Integrations------------------------------
Gopalakrishnan Mahadevan
Accenture India
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