Genesys Cloud CX

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  • 1.  Scheduled Reports Auto Disable in 100 days

    Posted 03-23-2021 06:39
    When scheduling a report from a performance view I note that there is a column which shows that the report will be automatically disabled in x days.

    Is there an option to remove this limitation? Some of our reports we would not wish to automatically disable the report from being sent. I cannot see an option to prevent this, which means we would need to re-set up each report every 3 months or so.


    #Reporting/Analytics

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    Mark Elliott
    Lemon Business Solutions
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  • 2.  RE: Scheduled Reports Auto Disable in 100 days

    Posted 03-23-2021 06:41
    And the answer is - if you confirm the schedule using the below option it resets the clock:



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    Mark Elliott
    Lemon Business Solutions
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  • 3.  RE: Scheduled Reports Auto Disable in 100 days

    Posted 04-21-2022 14:52
    Do you have to set up these reports again after 100 days or can you just refresh the date and they will pick up again as scheduled or do you need to re-create all reports after 100 days if you don't refresh prior to 100 days?

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    Kathy Weston
    Kodak
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  • 4.  RE: Scheduled Reports Auto Disable in 100 days

    Posted 04-21-2022 17:08
    I've found that if you disable then confirm the schedule it enables schedule again and resets the counter to 100 days.

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    Andrew Doller
    Aioi Nissay Dowa Insurance Australia Pty Ltd
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  • 5.  RE: Scheduled Reports Auto Disable in 100 days

    Posted 5 days ago
    Hello Mark,

    I understand that resetting clock option that you have proposed is great and we are working using it as well. Is there any work around for this? Can we turn off the auto-disable feature from the scheduled exports view completely?

    Or is there any solution available through API explorer? For example, do we have API's that can request this particular view's data?

    Thanks,
    Priya

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    Priyavarshini Manohar
    Black Box Technologies New Zealand Limited
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  • 6.  RE: Scheduled Reports Auto Disable in 100 days

    GENESYS
    Posted 3 days ago
    Edited by Ryan Legner 3 days ago
    To maintain stability, we do need to enforce an expiration date to ensure exports that are automatically generated are being utilized by users.  Scheduled exports are notorious for users to stop using them and never bother to stop the export run.  Years ago we ran without a limit and we ended up in a situation where the bulk of scheduled exports being run every hour were not even being downloaded.  (At that time emailing the report was not an option.)  Enforcing a limit reduced traffic by more than 75%.

    Of course we do want to find a happy medium to enforce a limit and ensure users critical exports are not turned off unexpectedly.  A few features and upcoming features we have that addresses this:
    • Expired exports can be re-enabled.  There should never be a situation where you need to completely rebuild and reschedule an export because it expired.
    • Within the schedule exports screen, the user can confirm the schedule ahead of the expiration period to reset the 100 day timer. 
    • We're building notification tools into the UI.  The inbox section where exports can be downloaded will show a count of exports expiring soon and exports that have expired.  It will have the ability to refresh all expiring exports with a single click.  A daily summation email will be delivered to note exports that have expired and are expiring soon.


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    Ryan Legner
    Staff Product Manager, Genesys Cloud CX
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