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Virtual Edge on VMWare

  • 1.  Virtual Edge on VMWare

    Posted 06-12-2020 10:55
    Hi,

    One of our customer is asking to have Virtual Edges deployed on VMWare (vmware esxi 6.7 platform).

    But in the Resource Center, we find that this is only available for HyperV.

    Is this possible?

    This can be the case for many of our customers willing to use Virtual Edges.

    Thanks again in advance for your help.



    #Ask Me Anything (AMA)
    #SIP/VolP
    #Unsure/Other

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------


  • 2.  RE: Virtual Edge on VMWare

    GENESYS
    Posted 06-12-2020 12:48
    Hey Jorge,

    Edges run on Hyper-V... Sadly we don't currently have support for VMWare https://help.mypurecloud.com/articles/virtual-edge-hardware-software-requirements/

    I hope that helps, come back to me if you need anything further.

    KR


    ------------------------------
    JJ Earle-Henson
    Global SPARK Team
    Senior Strategic Sales Consultant
    ------------------------------



  • 3.  RE: Virtual Edge on VMWare

    Posted 06-13-2020 05:28
    Hi JJ, do you know if there's any talk or plans to introduce a VMWare path for the Virtual Edges?  Obviously a lot of clients out there are invested in virtual infrastructure so that would be a good selling point.

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------



  • 4.  RE: Virtual Edge on VMWare

    GENESYS
    Posted 06-15-2020 07:43
    Hi Vaun,

    VWare has been spoken about for some time, I'll see what I can find out and come back to this thread in due course.

    KR

    ------------------------------
    JJ Earle-Henson
    Global SPARK Team
    Senior Strategic Sales Consultant
    ------------------------------



  • 5.  RE: Virtual Edge on VMWare

    GENESYS
    Posted 06-15-2020 09:09
    Hey Vaun,

    A quick update for you:

    As many customers are now starting to leverage "all cloud" architectures using PCV & BYOC, this means that a VMWare is very unlikely to be put onto the roadmap for further development. It's also worth noting that we do not recommend virtual Edges are actually deployed in a production environment.... If you really need an Edge to be present, then you should always consider a HW variant where possible.

    I'm sure you can understand the reasons behind this, if you need anything further don't hesitate to reach out to me or your local Genesys account team.

    Be Safe,
    JJ

    ------------------------------
    JJ Earle-Henson
    Global SPARK Team
    Senior Strategic Sales Consultant
    ------------------------------



  • 6.  RE: Virtual Edge on VMWare

    Posted 06-15-2020 09:21
    Thanks JJ!

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 7.  RE: Virtual Edge on VMWare

    Posted 06-14-2020 13:13
    Thanks!.
    But I was already aware about the information available in the Genesys PureCloud Resource Center.
    The customer's concerns and complaints are due to the lack of support for Virtual Edges, on VMware platforms.

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 8.  RE: Virtual Edge on VMWare

    Posted 06-13-2020 01:22
    I have run Virtual Edge successfully on VMWare Workstation and performance is OK (I used it for development / testing). However, it is not formally supported. One of the keys is to have stable Internet connection which allows all SIP, RTP traffic to properly pass through.

    ------------------------------
    Wong Ricky
    Individual Only Contact Account
    ------------------------------



  • 9.  RE: Virtual Edge on VMWare

    Posted 06-13-2020 05:27
    Hi @Wong Ricky so you are running Hyper-V under an OS running in VMWare?  Or are you running the Virtual Edge appliance image directly under VMWare Workstation?​

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------



  • 10.  RE: Virtual Edge on VMWare

    Posted 06-13-2020 05:53
    I am running Hyper-V. There is a manual configuration change required in VMware so that Hyper-V can be run under VMware (you can easily find that with Google).

    ------------------------------
    Wong Ricky
    Individual Only Contact Account
    ------------------------------



  • 11.  RE: Virtual Edge on VMWare

    Posted 06-14-2020 12:38
    This should be already available for VMware as this is the main virtualization platform worldwide.

    It is a must have...

    And as it seems, not so complex to be migrated from HyperV, towards VMWare.


    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 12.  RE: Virtual Edge on VMWare

    Posted 06-15-2020 19:34
    Hi,

    Posted a new "Idea"

    to have this request, taken into account.

    Regards


    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 13.  RE: Virtual Edge on VMWare

    Posted 06-14-2020 13:11
    Thanks!

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 14.  RE: Virtual Edge on VMWare

    Posted 06-15-2020 21:15
    Thanks for creating the idea Jorge - I've voted on it too.

    I understand Genesys saying virtual edges shouldn't be used in a production environment but more and more that's becoming a harder argument to make.  It wasn't that long ago we wouldn't have even considered VMWare for some on premises Engage stuff but we've got at least one major government organisation running that on ESX and more coming on board.

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------



  • 15.  RE: Virtual Edge on VMWare

    Posted 06-15-2020 22:28
    Thanks Vaun for your post here and your vote for this new idea.

    Hope it will be voted by almost everybody in the community as VMware is the standard used worldwide as virtualization platform.

    Regards

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 16.  RE: Virtual Edge on VMWare

    Posted 06-15-2020 22:40
    I was surprised to find, that no other previous request (idea) have been previously proposed about the need of having Virtual Edges running on VMware platforms....

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 17.  RE: Virtual Edge on VMWare

    Posted 06-16-2020 04:00
    Actually, this have been requested, but not in the development list.

    https://purecloud.ideas.aha.io/ideas/EDGE-I-101

    May get all of us voted that too, thanks

    ------------------------------
    Johnson Lu
    MFE International Pte Ltd.
    ------------------------------



  • 18.  RE: Virtual Edge on VMWare

    Posted 06-16-2020 09:10
    Edited by Matt Lawson 17 days ago
    Thanks for the reminder about this existing Idea.

    I was searching for "Virtual" and not for "VMware"...

    Regards,

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    Genesys PureCloud Certified Associate
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------



  • 19.  RE: Virtual Edge on VMWare

    GENESYS
    Posted 06-17-2020 02:50
    I don't know where that recommendation for only in Dev orgs is really coming from. I see virtual edges sold for production orgs quite often, and as long as the VM is sufficiently provisioned it is fine (not the minimum of 8GB of RAM, etc., but a VM that matches the capabilities of a physical edge).
    Basically, the issue is Microsoft licensing for the Edge VM. We have a deal worked out with Microsoft for Hyper-V (go figure). However, we do not have the same deal for VMWare. That is because there has not been enough interest expressed in VMWare to warrant pursuing that licensing arrangement.

    So, keep voting it up. Product Management needs to now it really is a priority to run virtual edges on VMWare.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 20.  RE: Virtual Edge on VMWare

    Posted 01-19-2022 18:51

    Jorge,

    I have EDGE on HyperV on vmware. Its been working fine for a few years. Make sure that you have enough RAM and CPU on the vmware host.

    The trick was to enable these options in vmware so that the HyperV switch can pass the HyerV guest's ip to the vsphere network. 

    Enable Forged Transmits and Promiscuous Mode on the vSphere vSwitch

     



    ------------------------------
    Chris Weinhaupl
    Avtex Solutions, LLC
    ------------------------------



  • 21.  RE: Virtual Edge on VMWare

    Posted 01-19-2022 19:04
    Hi Chris

    This is a pretty old thread, but are you using this in a production environment or test/lab?  Last time I looked at this, I didn't think it was a supported configuration from either VMWare, MS or Genesys.

    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 22.  RE: Virtual Edge on VMWare

    Posted 01-19-2022 23:24
    Correct its not supported.
    HyperV is not supported either being a vmware shop

    So what is the balance. In my case HyperV on Vsphere

    I had forgot how I set this up years ago, so I thought I would post how I made it happen just in case I needed the config again in the future.
    If I can help someone else great .

    ------------------------------
    Chris Weinhaupl
    Avtex Solutions, LLC
    ------------------------------