This is one of the reasons why we created a chat widget package that includes this functionality. Amongst others like: easily embed on any website (compatible with Google Tag Manager, Opening/Closing Hours, customized waiting in queue messages and a fully customizable widget all through configuration.
In essence, you would need to create some custom logic through the API if you just want to add this.
------------------------------
At 3Fiftynine impossible is just a challenge
We provide kick-ass products on top of Genesys platforms
------------------------------
Original Message:
Sent: 07-09-2019 09:28
From: Vickesh Patel
Subject: Web Chat Agent Availability Check
Hi
I've had a browse around but not seen anything on this topic. What id like to have is the ability to remove the web chat option off a website if not Agents are logged into the queue.
not sure if this is possible or if anyone has a workaround to do this?
#ArchitectureandDesign
#DigitalChannels
#Handlers
#Implementation
#Integrations
#Omni-ChannelDesktop/UserInterface
#Outbound
#PlatformAdministration
#QualityManagement
#Reporting/Analytics
#Roadmap/NewFeatures
#Routing(ACD/IVR)
#Security
#Self-Service
#SIP/VolP
#SystemAdministration
#Telephony
#Unsure/Other
#PureCloud QA Episode
------------------------------
Vick
------------------------------