Genesys Cloud CX

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  • 1.  Is there a way to list or show all the assigned queues for a agent in the People profile?

    Top 25 Contributor
    Posted 17 days ago
    I can find all the assigned queues to an agent by going to Performance then Agent and the Queues tab but trying to find the same info under the People tab is not as detailed.

    Is there a way to produce a similar result in People? If not what is the API process to do this?
    #Reporting/Analytics
    #SystemAdministration
    #Unsure/Other

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    Jean Lam
    Bridgecrest Acceptance Corporation
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  • 2.  RE: Is there a way to list or show all the assigned queues for a agent in the People profile?

    Posted 16 days ago
    list of users /api/v2/users
    list of queues /api/v2/users/{userId}/queues

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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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  • 3.  RE: Is there a way to list or show all the assigned queues for a agent in the People profile?

    Top 25 Contributor
    Posted 16 days ago
    Thank you!

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    Jean Lam
    Bridgecrest Acceptance Corporation
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