I'm not entirely sure about the logic and order of precedence but just wondering if you need a site to match the location you setup and have the location option checked to make it available for sites.
If a users' phone is in Site A and they're setup in Location 1, does it start off with going for the Location 1 ANI first then step down to the trunks associated with Site A and the outbound routes configured there?
What is the deployment model you've used? On prem Edges or BYOC-Cloud? Would be interesting to see how far the call gets and if it passes through and SBC/CUBE what messaging you see. One other random thought is making sure the DID you're actually using is recognised by the trunk the call would be going out on.
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Vaun McCarthy
NTT New Zealand Limited
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Original Message:
Sent: 12-25-2020 04:36
From: Malcolm Green
Subject: Users without Personal DID Unable to make
Hi Gennaro -
We have the location configured as per your screen-shot, which implies that it should work as I have described.
However users can only dial out (calls) if they have an assigned DID or the trunk has a Calling DID.
Unfortunately, our customer has 36 location s across Australia and New Zealand and they want a different DID to be sent.
Cheers,
Mal.
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Thanks and regards,
Malcolm Green
Nexon Asia Pacific
Original Message:
Sent: 12-22-2020 02:23
From: Gennaro Montanino
Subject: Users without Personal DID Unable to make
What do you have?
How are the Outbound Route configured?
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Gennaro Montanino
Original Message:
Sent: 12-21-2020 01:03
From: Malcolm Green
Subject: Users without Personal DID Unable to make
We have aq Customer configured as follows:
- Agents do not have assigned DID (though some Communicate USers had a DID)
- Queue has DID (may or may not be same as Location)
- Location has DID ('Emergency Number')
Issue:
- when calling from Queue, then Queue DID is sent
- when calling directly, get fast busy tone (unable to call out)
This has been working previously, with the Location DID being sent for direct call.
I've heard other partners / customers are reporting similar issue starting recently.
Any ideas?
#Ask Me Anything (AMA)
#Unsure/Other
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Thanks and regards,
Malcolm Green
Nexon Asia Pacific
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