Genesys Cloud CX

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  • 1.  Extract notes for an interaction

    Posted 01-17-2022 06:20
    Edited by Vladimir Chiveri 01-17-2022 06:20
    According to Resource Center it is possible to leave interaction notes (here: Enter notes for an interaction - Genesys Cloud Resource Center), but i couldn't find anything about how to extract the entered notes in detail.

    The only option i have found is Performance > Interactions > Filter "Wrap-up Notes" > Yes/No.


    Thank you in Advance for your help!

    #Reporting/Analytics

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    Vladimir Chiveri
    Europ Assistance Gesellschaft m.b.H.
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  • 2.  RE: Extract notes for an interaction

    Posted 01-17-2022 15:03
    Edited by Vaun McCarthy 01-17-2022 15:03
    Hi Vladimir

    What do you mean here by extract?  You can get the notes from the API:

    /api/v2/conversations/{conversationId}

    among the results on each conversation will be this:

    ...
    "wrapup": {
    "code": "XXX",
    "name": "XXX",
    "notes": "NOTES WOULD BE HERE"



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    Vaun McCarthy
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