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  • 1.  Altocloud User Interface

    Posted 03-02-2020 14:51
    I am a current Purecloud user and we are considering adding AltoCloud for our webchat service.  Our web marketing guys are concerned about being able to configure the look and feel of the chat window that the customer sees.  Is there a UI for this or is it all configured via code snippets that are inserted into our site?

    #Ask Me Anything (AMA)
    #ArchitectureandDesign
    #Unsure/Other

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    Scott Boatman
    SERVPRO Industries, LLC
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  • 2.  RE: Altocloud User Interface

    GENESYS
    Posted 03-02-2020 15:36
    The look and feel is configured by code. No UI.

    More info at https://docs.genesys.com/Documentation/GWC/latest/WidgetsAPI/WebChat

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Altocloud User Interface

    Posted 03-02-2020 16:02
    Thanks for the quick reply!  I have submitted this in the Ideas Lab.

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    Scott Boatman
    SERVPRO
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    Original Message


  • 4.  RE: Altocloud User Interface

    GENESYS
    Posted 03-06-2020 04:49
    Hi Scott,

    Very valid improvement: I've linked your Idea to a similar one within Genesys Cloud.

    Thanks for raising this!

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    Angelo Cicchitto
    Genesys - Employees
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    Original Message


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