Anyone know if there is a way to download screen recordings via the API? Issue is that the customer wants to keep the screen recordings, but the Policy for screen recordings will only maintain them for up to 365 days.
#QualityManagement

------------------------------
Angelia Harper
Avtex
------------------------------

Angie, I presume you are looking for a batch download rather than just the one-by-one download from the UI?


------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 06-19-2019 12:51
From: Angelia Harper
Subject: Screen Recording API Download

Anyone know if there is a way to download screen recordings via the API? Issue is that the customer wants to keep the screen recordings, but the Policy for screen recordings will only maintain them for up to 365 days.
#QualityManagement

------------------------------
Angelia Harper
Avtex
------------------------------

Correct, I did not see one listed.

------------------------------
Angelia Harper
Avtex
------------------------------

Original Message:
Sent: 06-19-2019 13:13
From: George Ganahl
Subject: Screen Recording API Download

Angie, I presume you are looking for a batch download rather than just the one-by-one download from the UI?


------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys

Original Message:
Sent: 06-19-2019 12:51
From: Angelia Harper
Subject: Screen Recording API Download

Anyone know if there is a way to download screen recordings via the API? Issue is that the customer wants to keep the screen recordings, but the Policy for screen recordings will only maintain them for up to 365 days.
#QualityManagement

------------------------------
Angelia Harper
Avtex
------------------------------

I verified with Dev that /api/v2/recording/batchrequests downloads the screen recordings in batch. You do need at least the ConversationIDs, and the RecordingIDs if you want to narrow it down to specific recordings associated with a conversation (otherwise you get all recordings associated with each conversation).

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 06-19-2019 13:23
From: Angelia Harper
Subject: Screen Recording API Download

Correct, I did not see one listed.

------------------------------
Angelia Harper
Avtex

Original Message:
Sent: 06-19-2019 13:13
From: George Ganahl
Subject: Screen Recording API Download

Angie, I presume you are looking for a batch download rather than just the one-by-one download from the UI?


------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys

Original Message:
Sent: 06-19-2019 12:51
From: Angelia Harper
Subject: Screen Recording API Download

Anyone know if there is a way to download screen recordings via the API? Issue is that the customer wants to keep the screen recordings, but the Policy for screen recordings will only maintain them for up to 365 days.
#QualityManagement

------------------------------
Angelia Harper
Avtex
------------------------------

Thank you @George Ganahl!! ​

------------------------------
Angelia Harper
Avtex
------------------------------

Original Message:
Sent: 06-19-2019 13:50
From: George Ganahl
Subject: Screen Recording API Download

I verified with Dev that /api/v2/recording/batchrequests downloads the screen recordings in batch. You do need at least the ConversationIDs, and the RecordingIDs if you want to narrow it down to specific recordings associated with a conversation (otherwise you get all recordings associated with each conversation).

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys

Original Message:
Sent: 06-19-2019 13:23
From: Angelia Harper
Subject: Screen Recording API Download

Correct, I did not see one listed.

------------------------------
Angelia Harper
Avtex

Original Message:
Sent: 06-19-2019 13:13
From: George Ganahl
Subject: Screen Recording API Download

Angie, I presume you are looking for a batch download rather than just the one-by-one download from the UI?


------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys

Original Message:
Sent: 06-19-2019 12:51
From: Angelia Harper
Subject: Screen Recording API Download

Anyone know if there is a way to download screen recordings via the API? Issue is that the customer wants to keep the screen recordings, but the Policy for screen recordings will only maintain them for up to 365 days.
#QualityManagement

------------------------------
Angelia Harper
Avtex
------------------------------

My pleasure

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 06-19-2019 13:58
From: Angelia Harper
Subject: Screen Recording API Download

Thank you @George Ganahl!! ​

------------------------------
Angelia Harper
Avtex

Original Message:
Sent: 06-19-2019 13:50
From: George Ganahl
Subject: Screen Recording API Download

I verified with Dev that /api/v2/recording/batchrequests downloads the screen recordings in batch. You do need at least the ConversationIDs, and the RecordingIDs if you want to narrow it down to specific recordings associated with a conversation (otherwise you get all recordings associated with each conversation).

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys

Original Message:
Sent: 06-19-2019 13:23
From: Angelia Harper
Subject: Screen Recording API Download

Correct, I did not see one listed.

------------------------------
Angelia Harper
Avtex

Original Message:
Sent: 06-19-2019 13:13
From: George Ganahl
Subject: Screen Recording API Download

Angie, I presume you are looking for a batch download rather than just the one-by-one download from the UI?


------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys

Original Message:
Sent: 06-19-2019 12:51
From: Angelia Harper
Subject: Screen Recording API Download

Anyone know if there is a way to download screen recordings via the API? Issue is that the customer wants to keep the screen recordings, but the Policy for screen recordings will only maintain them for up to 365 days.
#QualityManagement

------------------------------
Angelia Harper
Avtex
------------------------------

Hi George - 

I am not able to get the recording when using above API. Its just showing as 200 Ok and giving an ID in return.

Also is there an API which we can use to pass the interval and get all the recording from that interval ?

Thanks

------------------------------
Thanks,
Anurag Gusain
------------------------------

Original Message:
Sent: 06-19-2019 13:50
From: George Ganahl
Subject: Screen Recording API Download

I verified with Dev that /api/v2/recording/batchrequests downloads the screen recordings in batch. You do need at least the ConversationIDs, and the RecordingIDs if you want to narrow it down to specific recordings associated with a conversation (otherwise you get all recordings associated with each conversation).

------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys

Original Message:
Sent: 06-19-2019 13:23
From: Angelia Harper
Subject: Screen Recording API Download

Correct, I did not see one listed.

------------------------------
Angelia Harper
Avtex

Original Message:
Sent: 06-19-2019 13:13
From: George Ganahl
Subject: Screen Recording API Download

Angie, I presume you are looking for a batch download rather than just the one-by-one download from the UI?


------------------------------
George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys

Original Message:
Sent: 06-19-2019 12:51
From: Angelia Harper
Subject: Screen Recording API Download

Anyone know if there is a way to download screen recordings via the API? Issue is that the customer wants to keep the screen recordings, but the Policy for screen recordings will only maintain them for up to 365 days.
#QualityManagement

------------------------------
Angelia Harper
Avtex
------------------------------