Genesys Cloud CX

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  • 1.  Filter Interactions by NUL value

    Posted 11-17-2021 16:09
    I am looking for a way to filter interactions that have a NUL value.  For example, rather than view all interactions with a Wrap-up code of "Default Wrap-up Code", I would like to view all interactions where the wrap-up code is blank.  Specifically looking for interactions with no User and/or Queue so we can look to see why they did not reach a queue or agent.
    #AskMeAnything(AMA)

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    David Sullivan
    Novartis
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  • 2.  RE: Filter Interactions by NUL value

    GENESYS
    Posted 11-29-2021 09:23

    Hey @David Sullivan,

    Happy Holidays! Your question was answered on the Episode 23 of the Q&A Show. Hope you enjoy the episode.​

    Cheers,

    Matt



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 3.  RE: Filter Interactions by NUL value

    GENESYS
    Posted 12-01-2021 00:14
    Hi David!

    I'm glad that Bryce was able to answer your question during the Q&A session with the suggestion to Export the data so you have the means to accomplish this task now. I can see how this type of filter would be useful within the View itself. Would you enter this as an idea in our portal so we can evaluate adding it to the product based on community feedback?

    Thank you!

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    Laurie Nelson
    Genesys - Employees
    Sr. Director Product Management - Data and Analytics Platform
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