Genesys Cloud CX

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  • 1.  Genesys Cloud Q&A Episode: Hybrid Media Orgs

    GENESYS
    Posted 7 days ago
    Edited by Matt Lawson 7 days ago
    Pull up a cold drink and your favorite sandwich for this month's episode, because it is our largest episode to date and loaded with great content. Get a demonstration of the soon-to-be-released Hybrid Media Orgs Functionality and join Above Average Joe Patrick as he answers two questions from the community.

    Chapters:

    You can view the full episode below or checkout the Community's YouTube Page for previous episodes, DevCasts, WEM Videos, and more:


    #GenesysCloudCXQAEpisode

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 2.  RE: Genesys Cloud Q&A Episode: Hybrid Media Orgs

    GENESYS
    Posted 7 days ago
    Thank you for having me on the call! :-)

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    Patrick Johnson
    Genesys - Employees
    Senior Principal PS Consultant
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  • 3.  RE: Genesys Cloud Q&A Episode: Hybrid Media Orgs

    Posted 7 days ago
    Thanks as always for arranging this Matt and Alan.

    A couple of follow-up questions for Alan please:

    With regards to BYOC-C Edges, and the comment about them handling call session and number plan management only:

    1. What component does the media processing and where are Architect flows and prompts stored?
    2. What component handles the phone registration (SIP softphone/hard phone and WebRTC)?


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    Vaun McCarthy
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  • 4.  RE: Genesys Cloud Q&A Episode: Hybrid Media Orgs

    Posted 6 days ago

    Hi,

    For the Byoc Cloud adding in the app foundry it says "Note: Adding BYOC Cloud to an existing BYOC Premises Org will migrate the Org to be hybrid media capable. Active calls may be impacted for the duration of the migration. Please perform this activation during off hours, allowing up to 3 hours for completion."

    Is this calls impact a always happening fact?

    If the customers have 24/7 service, then three hours downtime is quite long.



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    Kimmo Peltonen
    Advania Finland Oy
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