Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

can we embed chat widgets into agent script?

  • 1.  can we embed chat widgets into agent script?

    Posted 04-05-2021 20:39
    Edited by Ajay Vadluri 04-06-2021 00:01
    Hi can we embed chat widget into agent script or like a standalone app chat window embedded into pure cloud UI? the use case is to use bots for third party systems integration and help agents to enter and update data via bots rather than some web applications, something like agent assistant bots is this something that we can do today in agent scripter or anywhere in pure cloud platform?
    #DigitalChannels

    ------------------------------
    Ajay Vadluri
    Kroll Information Assurance Inc.
    ------------------------------


  • 2.  RE: can we embed chat widgets into agent script?

    Posted 04-08-2021 18:59
    Hi folks any help here?

    ------------------------------
    Ajay Vadluri
    Kroll Information Assurance Inc.
    ------------------------------



  • 3.  RE: can we embed chat widgets into agent script?

    GENESYS
    Posted 04-09-2021 07:09
    Hello,

    Yes, it should be possible.
    I mean that I have just tried this with Widgets v2 and a Client Application integration, pointing to a url where my Widgets v2 is (I have tried the Client App in standalone and widget mode and it appeared to be ok - I have not tried with Interaction Widget integration but it should work as well).
    It also seems to work adding a Web Page component in a Script - but I haven't done a lot of tests/verifications - just tried it quickly.

    Regards,

    ------------------------------
    Jerome Saint-Marc
    Genesys - Employees
    ------------------------------