Our customers audit contact center traffic, including user login IP, based on Network Traffic Analysis.
It is done by sending mirrored traffic from contact center to our Traffic Analytic Cloud, using VXLAN connectivity.
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Joseph Cheng
Prilink Ltd
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Original Message:
Sent: 06-05-2022 01:32
From: Vaun McCarthy
Subject: Getting IP address when users log in
Thanks Paulo, that works perfectly - much appreciated.
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Vaun McCarthy
Original Message:
Sent: 06-04-2022 19:46
From: Paulo Mesquita
Subject: Getting IP address when users log in
Hi Vaun,
You need to add v2.audits.entitytype.
I send the info to cloudwatch and then pass it to an S3 bucket so other systems can use it.
Original Message:
Sent: 06-04-2022 19:25
From: Vaun McCarthy
Subject: Getting IP address when users log in
Thanks Paulo, admittedly I haven't ever really looked at Eventbridge. Which topic includes IP address info? Are you just feeding this into a Lambda for logging or doing something else with that info?
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Vaun McCarthy
Original Message:
Sent: 06-04-2022 08:28
From: Paulo Mesquita
Subject: Getting IP address when users log in
Hi Vaun,
I am using the EventBridge to grab IP addresses, failed login attempts and a some other stuff.
Original Message:
Sent: 05-12-2022 02:22
From: Vaun McCarthy
Subject: Getting IP address when users log in
Curious, Robert. How did you get on with this?
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Vaun McCarthy
Original Message:
Sent: 03-25-2021 12:35
From: Robert Wakefield-Carl
Subject: Getting IP address when users log in
Is there any way to get the IP address of users that log into Genesys Cloud for auditing and fraud prevention?
#PlatformAdministration
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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