Genesys Cloud CX

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  • 1.  Integration with Free Switch

    Posted 01-04-2022 12:48
    Does anyone know of any documentation or Links to suitable material for integrating Genesys with Free Switch using SIP Trunks. There are tech notes for multiple vendors but not Genesys. Is anyone aware of this or if it is actually possible.

    All idea's suggestions are welcome.

    (Home - FreeSWITCH)
    #Integrations

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    Leigh Ashall
    Sabio Ltd
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  • 2.  RE: Integration with Free Switch

    Posted 01-18-2022 21:18
    Don't know if you will find any documentation beyond the BYOC Cloud Trunk documentation found here:  https://help.mypurecloud.com/articles/create-a-byoc-cloud-trunk/

    Should be pretty straight forward.  Be sure to use TLS as this will be over the internet.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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