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  • 1.  Transfer to Queue from one domain to another

    Posted 10-21-2019 04:00
    Hey Purecloud community,
    Is it possible to transfer from a call flow in one domain to a queue in another domain?
    Like from call flow in .com domain if one want to transfer to .ie domain queue.

    Reason for having this requirement is :
    1. We need to do outbound call and for that we are using outbound campaign ( this is in .com domain as we found .com outbound call reliability better than .ie by observation )
    2. IVR will be played through outbound flow to user once call received (.com domain)
    3. user will have an option to talk to agent after transferring to a queue (which is in .ie domain )

    #Routing(ACD/IVR)

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    Pradeep Joshi
    Uber
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  • 2.  RE: Transfer to Queue from one domain to another

    GENESYS
    Posted 10-21-2019 08:51
    Not by using a Transfer to ACD action in Architect. 

    You will have to use the Transfer to Number action to transfer the call to a DID number that routes to an Architect flow that transfers the call into queue.

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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    Original Message


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